Quick read
What to know before you order
Contact us within 7 days of delivery if something arrives damaged, incorrect, or concerning.
For food safety, opened consumable products usually cannot be returned.
Photos of the package, label, and product help us resolve issues quickly.
Damaged or incorrect orders
If your order arrives damaged, incomplete, or different from what you purchased, contact us within 7 days of delivery. Include your order number, a short description, and clear photos of the product, packing material, and shipping label.
When the issue is confirmed, we may offer a replacement, refund, store credit, or another practical solution depending on the product and inventory.
Food and botanical products
Opened teas, chaga, mushrooms, powders, fiddleheads, and other consumable products are generally final sale unless there is a confirmed quality or fulfillment issue.
Unopened items may be reviewed case by case. Please contact us before mailing anything back, because unauthorized returns may not be accepted.
Cancellations
If you need to cancel an order, contact us as soon as possible. If the order has not been packed or shipped, we will do our best to cancel it.
Once an order has shipped, carrier fees and food-safety limits may affect whether a refund or return is possible.
Refund timing
Approved refunds are returned to the original payment method when possible. Bank, card, Helcim, Stripe, PayPal, or e-transfer timing may vary after the refund is issued.
Shipping fees are refundable only when the issue was caused by our fulfillment error or another confirmed problem covered by this policy.
Start a return or order issue by contacting orders@fiddleheadheaven.com.